Customer Reviews

Google Reviews From Our Amazing Customers Help Our Local Business.

20 years ago, we went to Thompson’s for custom wedding rings. We were thrilled. Now, 20 years later, I knew Thompson’s was the only jeweller to go to for an anniversary ring. I didn’t want the “usual” anniversary type ring. While working with the kind, extremely knowledgeable and fun Talin, Thompson’s created a stunning Emerald cut/Trillion anniversary ring for me. It is exactly what I wanted and more. There is a reason that Thompson’s has been in business for decades; the team is friendly, down to earth, work within your budget and very creative. Not only do they do amazing custom work, they have lovely pieces ready to go home with you. I fully recommend Thompson’s and plan on returning in another 20 years, or maybe sooner. Thank you Thompson’s..

Marie Sarrazin

Derrick is so knowledgeable and provided excellent customer service! He brought our vision to life and he was always available to answer our questions. Although we had a general idea of what my engagement ring would look like, we were both amazed at the final product, it exceeded our expectations!! Would definitely recommend, 5 STARS!!

Karissa Kirlew

I’ve been a customer for a few years now and I love them so much that I have a hard time putting it into words! I purchase jewelry from Thompson’s on any possible occasion that I can make up (for myself, for others). The staff are amazing and always know exactly what I want. You can never catch me without wearing one of their beautiful pieces whether it’s a custom piece or from their already made collections.


I’ve been here twice recently – once to have a silver cuff bracelet inscribed, again to have 2 gold necklaces and a pocket watch cleaned and polished. One of the necklaces was worn on my wedding day 43 years ago, now being gifted to my daughter. The pocket watch was a gift I gave my mother 50 years ago, now being gifted to my son. I trusted them with this because my first experience was a very good one. All 3 pieces came back looking brand new. I find their prices reasonable considering that this kind of work requires skill. I’ve been treated well and fairly each time. I recommend fully.

Lynn L

Excellent customer service.

Gaetano Mazza

I’ve been here twice recently – once to have a silver cuff bracelet inscribed, again to have 2 gold necklaces and a pocket watch cleaned and polished. One of the necklaces was worn on my wedding day 43 years ago, now being gifted to my daughter. The pocket watch was a gift I gave my mother 50 years ago, now being gifted to my son. I trusted them with this because my first experience was a very good one. All 3 pieces came back looking brand new. I find their prices reasonable considering that this kind of work requires skill. I’ve been treated well and fairly each time. I recommend fully.

Lynn L

Excellent customer service.

Gaetano Mazza

I purchased a Wolf Roadster watch box from Thompson’s. The ordering process was very simple. They also kept me informed of my order and shipment status throughout the way. They provided complimentary shipping and it arrived overnight! I’m very pleased with the quality of the product and their amazing customer service. Highly recommend this store!

Karl Mangaliman

I purchased an engagement ring at Thompson and it this was one of the best sales experiences I have ever had. Derrick was totally attentive to what our needs were and willing to work with us and our budget to find the perfect ring. He was patient in communicating with to educate us about diamonds and engagement rings, and we got a ring we loved! Highly recommended.

Nick Kazaka

My partner and I went to multiple jewellers, but this was the one we kept coming back to. I was very indecisive. I was not sure what I wanted and they let me try on different designs and talked me through the process, and what was possible. Even when it came to the budget they were willing to work with us. Talin was the one who helped us pick out the final ring and honestly I am so happy with the results. I never felt pressure to buy. But I am very happy we did.

Vanessa Leeman

Did a superb job on an old watch that hadn’t been serviced in decades. Took the time to explain the work and future care and maintenance. Reasonable charges for the work. Thanks.

Christopher Eyton

I had the battery of my watch replaced at Thompson Jewellers. The service was courteous, fast and at a reasonable price. I highly recommend.

Michel Gauvin

Talin and the rest of the staff at Thompson’s read my mind and turned my ideas into some amazingly unique pieces! Two wedding ring sets and one Amethyst ring/pendant/earring set represent 23 years of my life and I was at a loss as to what to do with them. Talin designed an Amethyst and silver ring and pendant that represent the resilience of picking myself back up and carrying with my life. The two wedding ring sets were transformed into two brilliant diamond rings that wrap around and compliment my Ammolite ring (separate purchase) that I can wear in multiple variations for various levels of formal wear. Thank you Talin and crew, you nailed it!! Cannot say it any other way.

April Pettipas

Talin took great care of us when choosing my fiance’s engagement ring. We had to have it done in a very short time, and she took extreme measures to make sure it was done quickly. Amazing finish, and overall wonderful experience!

Nathalie K

I had the battery of my watch replaced at Thompson Jewellers. The service was courteous, fast and at a reasonable price. I highly recommend.

Michel Gauvin

I picked up my Tudor from Thompson Jewelers in Ottawa on Saturday. A big shout out to Jeff and his staff. The watch was in for a service and was ready in 6 days! He offered to keep it in the shop for an extra week to monitor the accuracy. As I am an hour away I agreed. He wore the watch at work and tweaked it as needed to make sure it was running great. If you are in the Ottawa region I highly recommend him. His pricing is very fair and the service is unmatched. Plus he has a lot of great ‘estate sale’ watches including some beautiful Omega’s.

Jeremy Bailey

We came to Thompson’s after the center store from my engagement ring had fallen out (the ring WAS NOT originally from Thompson’s). After a hellish insurance process, Derrick really turned the experience around! He took the time to educate my husband and I on our options, showed us many diamonds to use as a replacement, the specifics on how each was cut etc. It was super informative and transparent. The team did a beautiful job setting the stone, and I could not be happier with it, or the experience! 12/10 would recommend!

Katherine Sklar

Always great customer service. The staff are all so friendly and helpful. Great collection of watches that make for a perfect fathers day gift! I will be coming back here for sure this year! 🙂

– Megan B

Always have excellent service here! Have purchased two watches and just had another appraised ! Highly recommend Thompson jewellers!

– Adam F

I, unfortunately, waited too long to get a battery replaced in my Tag watch. This caused the battery to rupture. I took it in and was elated with the repair quality and knowledge of the Thompson Team!

Shaun C

Had a wonderful watch repair completed in a very short time. Jeff and staff very helpful could not have gone better!

– David R

My husband got my custom engagement ring made at Thompson Jewellers and it’s absolutely gorgeous! He was incredibly happy with the whole experience and we even went back to purchase a bracelet and a set of earrings for me to wear on our wedding day

– Madelaine K

Went in to get my Uncle’s 1956 self-winding watch looked at, as the crown had separated (I used a bit too much force), they had it fixed in no time, at no fee. The watch-smith(?) repair person took time from their day to explain what had happened, how to properly adjust the watch, and didn’t make me feel bad/like I was less for what I had done(no finger wagging/no blame: it happens, here’s how you do it so the chance of it happening again are less) Needed another repair on the watch and I gladly handed it over to them to do what’s needed. They get all my business from here on out.

Jerome H

The best! Professional, kind, helpful! This will be my jewelry shopping place for life!

– Dorothy S

There father would be proud to see how they still give a personal customers services like he did back then.

– Pat

Was looking for a watch, tried several watch and jewelry stores but no one had the specific model I was looking for. Called Bob Thompson in a last effort before buying the watch online and the store had it in stock. I wish I had known about the large selection of watches this place has available when I started my 3 week search around the city. Lesson learned. I arrived at the store and co-owner Jeff, a watchmaker and specialist, helped me out with the purchase, providing very helpful advice on use and maintenance. If you are in the market for a watch, I highly recommend giving them a visit.

Steve M

My fiancé came to Derrick with very unique and ‘never-before-seen’ ideas for our engagement rings. Not only did Derrick produce beautiful rings, but also he helped guide my fiancé in making the best decisions for us from the very beginning. He is friendly, courteous, and a true gentleman – he went above and beyond to make sure our vision came to life. I can’t put into words how happy I am that my fiancé picked Thompson Jewellers to make our rings. My ring is everything a girl can dream of, and more!!! Thank you and the whole team for a lovely and memorable experience. I highly recommend that anyone in the Ottawa area (and beyond!) visit Thompson Jewellers – you will not regret it!

Tara A

I’ve been doing business with this place for more than two decades, and I can say the service provided in the watch department ⏤ and most likely in the rest of the store ⏤ has always been top notch. Jeff Thompson, the experienced on-site watchmaker, takes the time to advise, explain, clarify and/or demonstrate if you have one or many questions about a watch you own or contemplate buying. The inventory is extensive too, with many brands including prestigious ones like Longines, Frederique Constant, Tissot, Movado and Victorinox. Conveniently located in downtown Ottawa, it is a store that deserves to be known by watch aficionados and anybody looking for a good watch and excellent customer service.

Jacques D

I had such an amazing experience with Bob Thompson Jewellers! Talin was an absolute gem at helping me custom make my DREAM ring. She made sure to educate me about diamonds and showed me the variety of options they have at the store. Her patience, knowledge on diamonds, and warm bubbly personality made the whole experience amazing! I ended up getting a solitaire, 6-prongs, with a dainty diamond band. Talin and Derrick Thompson made me feel right at home and welcomed. I’ve gone to many jewelry stores in search for my ring but nothing came close the wonderful care, and attention to detail we got at Bob Thompson Jewellers! Even after i had my ring custom made, i was STUNNED at how wonderful it came out. It was truly beyond my expectations and I’m happy i’ll get to treasure it forever. I would give them 10 stars if i could, the whole experience was amazing from start to finish 🙂

Nathalie K

Súper nice staff: I visited your store a few days ago and it was such a good experience. There is a really good collection of watches: reputable brands and good prices. They’re are very kind and professional.


Just went in for a new watch band, great selection and great customer service. Thanks !


I’m thrilled that I got my stunning round brilliant diamond engagement ring at Thompson Jewellers! My husband and I felt it was time to upgrade the existing one. Derrick (the owner) and Talin (sales associate) were very knowledgeable and sincere. I had visited almost every jewellery store in Ottawa before deciding upon Thompson Jewellers. They found me an incredibly high quality diamond at a very competitive price. We also received first class service since they went above and beyond. My husband and I had expected to only view the loose diamond when it had arrived in store. However, everything was ready and the custom platinum ring was spot on. We were so surprised and touched, which made the whole experience even more special for us. I ended up getting the ring of my dreams within a week (super quick) and I couldn’t be happier!! 🙂

Vanessa L

My husband bought my engagement ring at Bob Thompson’s 31 years ago, we also bought our wedding rings, in addition to many other pieces of jewelry over the years. Flash forward to our recent 30th anniversary, we thought it would be fun to go back to where it all started to look at an anniversary ring. Walking through the door was like walking into a friends’ place. Derek and Jeff were still the professional and friendly guys we knew and we literally picked up from where we left off with the friendly banter. With the help of Talin (primarily through email communication), not only did I get a beautiful anniversary band, but we incorporated some unworn jewelry/diamonds into our original rings for a very sentimental and personal touch. My husband and I love our newly enhanced rings and wouldn’t hesitate recommending Bob Thompson’s to anyone.


I have to write to say what an absolutely amazing experience it was to work with Talin and the team at Thompson’s. Top notch professionalism at every turn! Talin understood immediately what I wanted in my ring design. She provided great advice backed by years of experience and has a very keen eye for detail. I had purchased a great diamond but had a not so great setting I bought online some years ago. My setting needed to be completely overhauled and changed from a four prong solitaire setting to a basket setting with a halo. I gave Talin a pic of Tiffany’s “Soleste” setting which is exactly the style I wanted. I can’t say enough how fabulous it turned out!! The quality and craftsmanship I received went beyond my expectations! It looks exactly like the setting I wanted and is absolutely stunning. I now have my dream ring thanks to Talin and the amazing people at Thompson’s. I have full confidence to recommend this wonderful business to anyone. They are unparalleled in the city for custom work, expertise, professionalism and service! 10 stars!

Asquared P

10 star the absolute best experiences! Fantastic knowledgable personable friendly sales / service! Jeff is amazing – attention to detail / laser focus he has helped me many times over the years and always exceeded my expectations – I have very high expectations. I look forward to many more years of great experiences to me what says it best is it’s clear you have a relationship based business model not transactional.

Charles Bouck

My wife and I have been dealing with them for 25 years, Derek, Jeff, and his other brother are fantastic will never go anywhere else, thanks.

Angelo Calvo

A very long time ago my wife and I received great service and support for our wedding. Thank you Bob Thompson and staff. Great service, great jewellers.

Matthew Diedrick

Highly recommend this jeweller. My friend recommended this place, and from the second I walked in, all the staff were extremely helpful. I ended up dealing with Derrick, one of the owners, for about a month going back and forth. He was super communicative, professional, and the custom piece he made me was way more beautiful than I expected (and I have some pretty high standards). On top of the quality of work, their punctuality and communication was a huge contributing factor in this review.

Moe A

A truly beautiful experience working with Derek. My husband inherited his mom’s wedding ring and bands so that we could get them remade into what I would like. I was blown away by the craftsmanship and artistry. I knew it was going to be beautiful, but not to the point where it brought me to tears. Very thankful for the staff at Bob Thompson and the quality that they uphold.

Katelyn Ridder

Stellar experience. I had a watchband repaired here. They were good communicators, very quick, very professional, and priced competitively for services. This will be my go-to jeweller going forward.

Scott Alain

Awesome staff and excellent watchmakers! Thanks, Jeff.

Mahdi Yusuf

Helped me diagnose my mechanical watch running 5+ minutes fast in a day – the band I bought for it was cheap and had a high iron content, so it got magnetized somehow. We eliminated some possibilities, and I’m hopeful using the leather strap will prevent any other issues. Friendly and extremely helpful! Will absolutely return to patronize this store.

Colin Andrew MacDougall

10/5 stars! I brought in a mid-range watch for face repairs and they treated me as if I brought in a high-end, diamond-encrusted masterpiece. They picked up on my sentimental attachment to the watch and rushed the job just because they are super nice. These are great people and have me the best service I’ve ever gotten anywhere.

Chris Ryan

The redesigned storefront looks good!!!


Excellent service and very in-depth knowledge of watches. I got my 1908 Waltham pocket watch restored and I’ve been very satisfied.

François Morin

I cannot say enough about the exceptional service this establishment provided to me back in December. I was looking for a Longines watch for my boyfriend as a Christmas gift, but had a specific budget in mind. I found the watch, but also found it would have amounted to more than my budget allowed. They were able to meet my budget and effectively made me a repeat customer! While waiting outside for my ride, the manager who made this happen walked by, and I stopped him to thank him again. He smiled and wished me a Merry Christmas. I wish I had taken a picture of my boyfriend’s face when he opened his gift, because it was priceless. Thanks BT!

– Melissa Lavoie